{"id":256157,"date":"2026-09-30T10:05:29","date_gmt":"2026-09-30T08:05:29","guid":{"rendered":"https:\/\/siewert-kau.de\/self-service-portal\/"},"modified":"2026-10-01T16:22:54","modified_gmt":"2026-10-01T14:22:54","slug":"self-service-portal","status":"publish","type":"page","link":"https:\/\/siewert-kau.de\/en\/self-service-portal\/","title":{"rendered":"Self Service Portal"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”HeadlineBild” _builder_version=”4.27.4″ _module_preset=”default” background_enable_image=”off” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_image alt=”Interlocking gears of a clockwork mechanism.” title_text=”SSP auf Display (1)” admin_label=”Vollbreites Bild” _builder_version=”4.27.7″ _module_preset=”default” background_color=”rgba(0,0,0,0.35)” background_image=”https:\/\/siewert-kau.de\/wp-content\/uploads\/2026\/09\/SSP-auf-Display-1.jpg” background_position=”top_center” background_vertical_offset=”7%” background_blend=”darken” height=”600px” global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Window” _builder_version=”4.27.7″ _module_preset=”default” height=”100px” custom_margin=”||-25px||false|false” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.7″ _module_preset=”default” background_color=”#ffffff” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate=”-227px|-550px” transform_translate_tablet=”-227px|-550px” transform_translate_phone=”0px|-403px” transform_translate_last_edited=”on|phone” transform_translate_linked=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” z_index=”2″ width=”25%” width_tablet=”25%” width_phone=”77%” width_last_edited=”on|phone” module_alignment=”right” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”40px|40px|40px|40px|false|false” custom_padding_tablet=”40px|40px|40px|40px|false|false” custom_padding_phone=”||40px||false|false” transform_styles_tablet=”” transform_styles_phone=”” module_alignment_tablet=”right” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_blur=”68px” box_shadow_spread=”6px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_heading title=”Your Self Service Portal.” _builder_version=”4.27.7″ _module_preset=”default” title_font=”|600|||||||” custom_margin=”||5px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”All features in one place.” admin_label=”\u00dcberschrift H2″ _builder_version=”4.27.7″ _module_preset=”ddeb8c09-9078-4424-bc15-2efb6572e28e” title_font=”|600|||||||” title_text_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ custom_margin=”||5px||false|false” locked=”off” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_divider color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ divider_position=”center” divider_weight=”2px” _builder_version=”4.27.7″ _module_preset=”default” width=”20%” custom_margin=”||5px||false|false” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22color%22%93}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” text_font_size=”18px” header_font_size=”32px” background_color=”RGBA(255,255,255,0)” custom_margin=”12px||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

View orders and invoices, manage company information, and create custom price lists – all in one place using your existing store login credentials.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Kacheln als Block mit \u00dcberschrift” _builder_version=”4.27.7″ _module_preset=”default” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate_tablet=”” transform_translate_phone=”0px|29px” transform_translate_last_edited=”on|phone” transform_translate_linked_phone=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||67px|||” transform_styles_tablet=”” transform_styles_phone=”” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.7″ _module_preset=”default” width=”72%” max_width=”1256px” min_height=”246px” custom_margin=”0px|auto|-1px|auto|false|false” custom_margin_tablet=”27px||||false|false” custom_margin_phone=”100px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”THE SELF SERVICE PORTAL” _builder_version=”4.27.7″ _module_preset=”default” title_level=”h2″ title_font=”|600|||||||” title_text_align=”center” title_text_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ title_font_size=”36px” custom_margin=”0px||40px||false|false” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_heading title=”Your customer account. All in one place.” _builder_version=”4.27.7″ _module_preset=”default” title_level=”h3″ title_font=”Arial|700|||||||” title_text_align=”center” title_text_color=”#0e0c19″ title_font_size=”56px” title_line_height=”1.1em” max_width=”100%” custom_margin=”-40px|||0px|false|false” custom_padding=”0px|0px|2px|0px|false|false” title_font_size_tablet=”40px” title_font_size_phone=”24px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” text_font_size=”18px” text_orientation=”center” width=”100%” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”|80px||80px|false|false” custom_padding_tablet=”|80px||80px|false|false” custom_padding_phone=”|10px|29px|10px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

The self-service features previously integrated into the store are now available in a standalone portal. There, you can view orders and invoices, manage company and account information, and access or customize price lists.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” min_height=”23.8px” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Orders & Invoices” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ icon_placement=”left” _builder_version=”4.27.7″ _module_preset=”default” header_level=”h2″ header_font=”|600|||||||” header_line_height=”1.3em” body_font_size=”16px” height_tablet=”” height_phone=”” height_last_edited=”on|phone” custom_padding=”40px|40px|40px|40px|false|false” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_blur=”68px” box_shadow_spread=”6px” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22%93}”]<\/p>\n

Keep track of your orders and view your invoices.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Two-Factor Authentication” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ icon_placement=”left” _builder_version=”4.27.7″ _module_preset=”default” header_level=”h2″ header_font=”|600|||||||” header_line_height=”1.3em” body_font_size=”16px” height_tablet=”260px” height_phone=”260px” height_last_edited=”on|phone” custom_padding=”40px|40px|40px|40px|false|false” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_blur=”68px” box_shadow_spread=”6px” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22icon_color%22,%22icon_color%22%93}”]<\/p>\n

Manage the additional security measures for your account. To do so, use email verification or an authenticator app.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Prices & Price Lists” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ icon_placement=”left” admin_label=”Informationstext” _builder_version=”4.27.7″ _module_preset=”default” header_level=”h2″ header_font=”|600|||||||” header_line_height=”1.3em” body_font_size=”16px” height_tablet=”260px” height_phone=”260px” height_last_edited=”on|phone” custom_padding=”40px|40px|40px|40px|false|false” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_blur=”68px” box_shadow_spread=”6px” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22%93}”]<\/p>\n

Request prices or access predefined price lists. Prices are retrieved directly from the system when the quote is created.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Custom Price Lists” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ icon_placement=”left” _builder_version=”4.27.7″ _module_preset=”default” header_level=”h2″ header_font=”|600|||||||” header_line_height=”1.3em” body_font_size=”16px” height_tablet=”260px” height_phone=”260px” height_last_edited=”on|phone” custom_padding=”40px|40px|40px|40px|false|false” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_blur=”68px” box_shadow_spread=”6px” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22%93}”]<\/p>\n

Create your own price list using the modular system. If you’d like, you can have it sent to you automatically by email every day.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Company & Account Information” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ icon_placement=”left” admin_label=”Informationstext” _builder_version=”4.27.7″ _module_preset=”default” header_level=”h2″ header_font=”|600|||||||” header_line_height=”1.3em” body_font_size=”16px” height_tablet=”260px” height_phone=”260px” height_last_edited=”on|phone” custom_padding=”40px|40px|40px|40px|false|false” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_blur=”68px” box_shadow_spread=”6px” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22%93}”]<\/p>\n

Manage your company information and your store account directly in the portal.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”More Features” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ icon_placement=”left” admin_label=”Informationstext” _builder_version=”4.27.7″ _module_preset=”default” header_level=”h2″ header_font=”|600|||||||” header_line_height=”1.3em” body_font_size=”16px” height_tablet=”260px” height_phone=”260px” height_last_edited=”on|phone” custom_padding=”40px|40px|40px|40px|false|false” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_blur=”68px” box_shadow_spread=”6px” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22%93}”]<\/p>\n

The Self-Service Portal is undergoing further development.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.7″ _module_preset=”default” custom_margin=”20px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”40px||0px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” text_font_size=”18px” text_orientation=”center” width=”100%” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”|80px||80px|false|false” custom_padding_tablet=”|80px||80px|false|false” custom_padding_phone=”|10px|60px|10px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

The Self Service Portal can be accessed at <\/span>https:\/\/ssp.siewert-kau.com <\/strong><\/a>or directly through the Shop.<\/strong> The Shop and the Portal use a shared login. The login process has changed, but your existing login credentials remain the same.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/ssp.siewert-kau.com” url_new_window=”on” button_text=”Visit the Self-Service-Portal” button_alignment=”center” _builder_version=”4.27.7″ _module_preset=”1bffc0fc-42a0-49d1-bd9a-ae3ade2d7206″ custom_button=”on” button_text_size=”20px” button_text_color=”gcid-2743ed04-fe72-46a2-a2fc-5fbd880057dd” button_bg_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ button_border_width=”0px” button_border_radius=”100px” button_font=”|700|||||||” custom_margin_tablet=”” custom_margin_phone=”-50px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”12px|35px|12px|35px|true|true” custom_padding_tablet=”12px|24px|12px|24px|true|true” custom_padding_phone=”12px|24px|12px|24px|true|true” custom_padding_last_edited=”off|desktop” locked=”off” global_colors_info=”{%22gcid-2743ed04-fe72-46a2-a2fc-5fbd880057dd%22:%91%22button_text_color%22%93,%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22button_bg_color%22%93}” custom_padding__hover_enabled=”off|desktop” custom_padding__hover=”|28px||20px|true|false”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=” Unterst\u00fctzung bei deinen Preislisten?” _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”||80px|||” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.1″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ global_colors_info=”{%22gcid-7cadd8b3-5228-48e4-90c4-212d09232f7b%22:%91%22color%22%93,%22gcid-36fd78a7-34bc-404d-873c-dafa34efaae5%22:%91%22color%22%93}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=”{}”][et_pb_heading title=”Need help with your price lists?” admin_label=”\u00dcberschrift H1″ _builder_version=”4.27.7″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” title_level=”h3″ title_font=”Arial|700|||||||” title_text_align=”center” title_text_color=”#0e0c19″ title_font_size=”56px” title_line_height=”1.1em” max_width=”100%” custom_margin=”-40px|||0px|false|false” custom_padding=”0px|0px|2px|0px|false|false” title_font_size_tablet=”40px” title_font_size_phone=”24px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” text_font_size=”18px” text_orientation=”center” width=”100%” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”|80px||80px|false|false” custom_padding_tablet=”|80px||80px|false|false” custom_padding_phone=”|10px|60px|10px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Your sales representative will be happy to help you set things up and answer any questions you have about the portal.<\/p>\n

[\/et_pb_text][et_pb_text content_tablet=”<\/p>\n

sales@siewert-kau.de<\/a> | <\/strong>+49 2271 763 100<\/strong><\/p>\n

” content_phone=”<\/p>\n

sales@siewert-kau.de<\/a><\/strong><\/p>\n

+49 2271 763 100<\/strong><\/p>\n

” content_last_edited=”on|phone” _builder_version=”4.27.7″ _module_preset=”default” text_font_size=”18px” background_color=”gcid-fbcbb218-c422-4523-b6c2-32b235cc99ea” text_orientation=”center” width=”78%” module_alignment=”center” custom_margin_tablet=”||||false|false” custom_margin_phone=”-54px||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”20px|30px|20px|30px|false|false” custom_padding_tablet=”|80px||80px|false|false” custom_padding_phone=”|10px||10px|false|false” custom_padding_last_edited=”on|phone” border_radii=”on|6px|6px|6px|6px” border_width_all=”1px” border_color_all=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ border_style_all=”dashed” global_colors_info=”{%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22border_color_all%22%93,%22gcid-fbcbb218-c422-4523-b6c2-32b235cc99ea%22:%91%22background_color%22%93}”]<\/p>\n

sales@siewert-kau.de<\/a> | <\/strong>+49 2271 763 100<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”H\u00e4ufige Fragen” _builder_version=”4.27.7″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9 0%|gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9 27%|#ff0000 40%|#ffffff 40%|rgba(255, 255, 255, 1) 76%” locked=”off” collapsed=”on” global_colors_info=”{%22gcid-36fd78a7-34bc-404d-873c-dafa34efaae5%22:%91%22colorStart%22%93,%22#ffffff%22:%91%22background_color_gradient_stops%22%93,%22#ff0000%22:%91%22background_color_gradient_stops%22%93,%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22background_color_gradient_stops%22%93,%22gcid-secondary-color%22:%91%22background_color_gradient_stops%22%93}”][et_pb_row _builder_version=”4.27.7″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ custom_margin=”9px||-23px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ custom_padding_tablet=”” custom_padding_phone=”||24px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_heading title=”FAQs About the Self-Service Portal” _builder_version=”4.27.7″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” title_level=”h4″ title_font=”Arial|700|||||||” title_text_align=”center” title_text_color=”gcid-2743ed04-fe72-46a2-a2fc-5fbd880057dd” title_font_size=”56px” title_line_height=”1.1em” max_width=”100%” custom_margin=”-40px|||0px|false|false” custom_padding=”0px|0px|2px|0px|false|false” title_font_size_tablet=”40px” title_font_size_phone=”24px” title_font_size_last_edited=”on|phone” global_colors_info=”{%22gcid-2743ed04-fe72-46a2-a2fc-5fbd880057dd%22:%91%22title_text_color%22%93}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.24.3″ _module_preset=”c9cfaba2-2263-4f35-8227-8d16ca8bd1cc” background_color=”#FFFFFF” max_width=”700px” module_alignment=”center” custom_margin=”30px||30px||true|false” custom_padding=”60px|60px|60px|60px|true|true” custom_padding_tablet=”” custom_padding_phone=”” border_radii=”on|6px|6px|6px|6px” box_shadow_style=”preset3″ box_shadow_vertical=”24px” box_shadow_blur=”72px” box_shadow_spread=”-12px” box_shadow_color=”rgba(0,0,0,0.12)” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”C||divi||400″ icon_color=”gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9″ use_icon_font_size=”on” _builder_version=”4.27.7″ _module_preset=”73efbc9d-37bf-4f75-b3d8-498640ef079f” toggle_font=”|600|||||||” toggle_font_size=”18px” toggle_line_height=”1.3em” closed_toggle_font=”||||||||” body_font=”|IBM Plex Sans_weight|||||||” body_text_color=”#3c3a47″ body_font_size=”16px” body_line_height=”1.75em” toggle_font_size_tablet=”15px” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|desktop” border_radii=”on|6px|6px|6px|6px” border_width_all=”2px” border_color_all=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{%22gcid-36fd78a7-34bc-404d-873c-dafa34efaae5%22:%91%22quote_icon_color%22%93,%22gcid-3e0ae39b-d026-4173-b444-0c785917aeff%22:%91%22body_text_color%22%93,%22gcid-828accbb-1ed2-407d-95be-20ab4e191566%22:%91%22border_color_all%22%93,%22gcid-77f6a391-9c18-4b79-b025-3e96e2a943e9%22:%91%22icon_color%22,%22open_toggle_text_color%22%93}”][et_pb_accordion_item title=”Where can I find the Self-Service Portal?” open=”on” _builder_version=”4.27.7″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}”]<\/p>\n

You can access the portal at<\/span>https:\/\/ssp.siewert-kau.com<\/span><\/a>or directly in the shop via the section under your name..<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need new login credentials?” _builder_version=”4.27.7″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

No. Your current store login credentials remain the same. The shop and the Self-Service Portal use a shared login.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have to sign up separately for the store and the portal?” _builder_version=”4.27.7″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

No. Once you’ve signed up, you can use the store and the self-service portal without having to log in again.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What will happen to the existing self-service features in the shop?” _builder_version=”4.27.7″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

These features have been moved to the standalone Self-Service Portal. There, you can view your orders and invoices, manage your company and account information, and access prices and price lists.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I get my price lists?” _builder_version=”4.27.7″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

You can now access your price lists through the Self-Service Portal. There, you’ll find predefined price lists (meta-price lists) and the option to customize them.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I create my own price lists and receive them automatically?” _builder_version=”4.27.7″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

Yes. You can create your own price list using a modular system and have it sent to you automatically by email every day.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How up-to-date are the prices in my price lists?” _builder_version=”4.27.7″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

Prices are retrieved directly from the system when the respective price list is generated.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I use an authenticator app?” _builder_version=”4.27.7″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

Yes. For two-factor authentication, you can use an authenticator app such as Microsoft Authenticator or Google Authenticator as an alternative to email verification. You can manage these settings in the portal.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Who can help me set up my price lists?” _builder_version=”4.27.7″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

Your sales representative will be happy to assist you with setup and answer any questions you may have about the portal. You can also reach our sales team at <\/span>sales@siewert-kau.de <\/span><\/a>or +49 2271 763 100.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

View orders and invoices, manage company information, and create custom price lists – all in one place using your existing store login credentials.The self-service features previously integrated into the store are now available in a standalone portal. 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